AAA K9 Mobile Grooming Policy Agreement

I, the undersigned, hereby agree to the following grooming policies.

Health and Behavior:

  • My pet is in good health and has not been ill with any contagious condition in the last 30 days.
  • My pet does not have a history of aggressive behavior. The groomer has the right to refuse services if my pet displays aggressive behavior during grooming.

Grooming Process：

  • I understand that grooming procedures can be stressful for some pets. The groomer will take all necessary precautions to ensure my pet’s safety and well-being during the grooming process.

Changes or Concerns:

  • I will inform the groomer of any changes in my pet’s health, behavior, or if my pet has been professionally groomed elsewhere within the last 30 days.

Emergency Situations:

  • In case of a medical emergency, I authorize the groomer to seek veterinary care for my pet. I will be responsible for any veterinary expenses incurred.

No-Show/Cancellation Policy:

  • I understand that I must provide at least 48 hours’ notice for appointment cancellations. Failure to do so may result in a cancellation fee.

Payment:

  • Payment is due at the time of service. I understand the accepted forms for payment and agree to pay for the grooming services provided.

Satisfaction Guarantee:

  • I have inspected my pet after grooming and am satisfied with the services provided. Any concerns must be reported within 24 hours of the grooming appointment

 

 

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Signature                                             Date

 

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Print name                                          Date

Cancellation Policy

 

We have updated our cancellation policy. We try our best to communicate and reschedule with our clients, but we can only take a limited number of appointments each day.

A missed appointment is a loss of income to our GROOMERS and our small business.

NEW CANCELLATION / NO SHOW POLICY: All cancellations MUST be made at least 48 hours prior to your scheduled appointment. We will contact you by text and email 3 days before to remind you of your appointment. Failure to call 48 hours in advance may result in a charge of $25.00 that must be paid prior to your next grooming appointment. Giving advance notice gives us the opportunity to fill your grooming appointment and enables us to rearrange our schedule. If we show up for an appointment and there is no one home to release the pet, a $50.00 cancellation fee will apply. Customers who consistently cancel or reschedule less than 48 hours in advance may be required to prepay for their appointment at the time of booking.

We understand that emergencies can happen, and we will take those into account.
(If you do not receive our reminder, please contact us)

COMPASSION CARE AT YOUR DOORSTEP!

Servicing

Bonsall, Oceanside, San Marcos, Vista, Carlsbad, Encinitas, Solana Beach, Escondido, Del Mar, Rancho Santa Fe, Fairbanks Ranch, Carmel Valley, Rancho Bernardo, 4S Ranch, and Black Mountain Ranch.